1. Introduction & Company Overview
Welcome to ARCL Instruments Pvt. Ltd. (“ARCL”, “we”, “our”, or “us”). We are an ISO 9001:2015 certified manufacturer and exporter of precision civil engineering, construction materials, soil, concrete, bitumen, and laboratory testing equipment based in Navi Mumbai, Maharashtra, India.
This Privacy Policy outlines our standards regarding the collection, maintenance, protection, and disclosure of personal and business information gathered through our official website (https://arclinstruments.com), direct technical consultations, and digital quotation inquiry systems.
2. Information We Collect
When you interact with our catalog, submit RFQs (Request for Quotations), or contact our engineering departments, we may collect the following details:
- Commercial & Contact Details: Full Name, Business/Institutional Email Address, Contact Telephone/Mobile Number, Company/Laboratory Name, GSTIN (optional), and Shipping/Delivery Location.
- Quotation & Equipment Inquiries: Selected testing machines, quantity specifications, custom technical requirements, standard compliance preferences (IS, ASTM, BS, DIN), and quotation basket selections.
- Technical Usage & Analytics Data: IP address, browser type, device specifications, pages visited, time spent per technical guide, and referring search engine URLs.
3. How We Use Your Information
We process collected information strictly for legitimate commercial and technical engineering purposes:
Quotation & Order Processing
Generating formal commercial proforma invoices, technical compliance sheets, and dispatch schedules.
Engineering & Calibration Support
Coordinating on-site machine commissioning, NABL-traceable calibration schedules, and warranty service.
Customer Communication
Responding to WhatsApp inquiries, email correspondence, and sending status updates regarding equipment availability.
Platform Optimization & Security
Protecting our platform against fraudulent access, cyber threats, and optimizing mobile catalog performance.
4. Quotation Basket & Commercial Privacy
Our website provides an instant Multi-Product Quotation Basket. Information saved within your quote basket (such as chosen equipment models, ASTM/IS standards, and technical notes) is stored securely in your browser session and transmitted directly to our sales desk via encrypted HTTPS protocol upon submission.
We never sell, lease, rent, or trade your commercial inquiries or client contact lists to any third-party marketing companies.
5. Data Storage, Security & Encryption
We implement enterprise-grade technical, administrative, and physical security measures to safeguard your information against unauthorized access, accidental loss, alteration, or disclosure:
- End-to-end SSL/TLS 256-bit encryption across all digital routes.
- Role-based access controls restricting customer records to authorized ARCL administrative personnel.
- Encrypted cloud backups hosted on compliant Tier-4 enterprise infrastructure.
7. Contact Privacy Officer
If you have questions, feedback, or requests regarding your personal data, you may reach our compliance department through any of the following channels:
Need Technical or Commercial Assistance?
Our civil engineering specialists are available to discuss customized laboratory setups and testing apparatus.